Monday: A Day Full of Surprises

Monday was an eventful day, filled with numerous customer calls. I dealt with everything from complaints about delayed furniture to inquiries about pricing discrepancies. One customer remarked, "When I do my calculations, I find a difference of 100."

It's amusing how some people think calculating totals is complex when a simple automated system can do it for them effortlessly.

An unusual occurrence happened on Monday when a customer made a substantial cash payment for a custom bed. While not entirely surprising, he mentioned wanting to pay the remaining balance on his credit card to earn cash back. This left me perplexed—why not just use the card for the entire purchase? Sometimes, I feel like people don't think things through. But, as they say, "smile and nod."

After finalizing the cash payment, the customer left satisfied, eager for the delivery despite earlier delays. But later, I received a call from them regarding the height of their bed setup. They failed to provide specific measurements, which made it challenging to address their concerns effectively. After some reassurance, they seemed content with the answers provided.

However, I soon received another call from the wife, expressing a desire for a taller bed. While I assured her we could accommodate that request, she was unwilling to wait for it. Ultimately, she returned to request a full cash refund. While I understand her reasoning, I couldn't help but think that using a credit card would have been a more convenient option for such a large purchase.

A Positive Interaction

Later that day, I had the pleasure of speaking with one of my favorite clients. She and her husband plan to travel to India for a couple of months, and she needed to place an urgent order for outdoor furniture. She expressed her complete trust in my judgment, stating, "We only want to work with you on this." That compliment truly brightened my day and reinforced the importance of building strong client relationships.

Wednesday: Meeting Client Needs

I scheduled an appointment with her for Wednesday, even though it was one of my off days. During our meeting, we successfully selected an entire outdoor living collection, including a dining table, chairs, an outdoor sofa, and more. Although more work remains, we can finalize everything once they return from their trip. This experience taught me about the value of investing in client relationships.